HOSPITALITY SERVICES

The landscape of hospitality gift shops has undergone a remarkable transformation in the wake of the post-COVID travel resurgence, marked by a surge in luxury travel and a renewed appreciation for the journey’s experiential aspects. Today’s discerning travelers seek more than mere souvenirs; they crave a curated shopping experience that encapsulates the essence of their destination and leaves a lasting memory.

Hoteliers and general managers are recognizing the pivotal role of their retail spaces in extending the guest experience beyond accommodation. These well-curated hotel shops serve as an extension of the destination’s mood and ambiance, offering guests an opportunity to connect with the local culture through indigenous products and artisanal finds. From exclusive branded merchandise to one-of-a-kind treasures, these boutiques cater to the discerning tastes of travelers who seek unique luxury products that resonate with the essence of the resort.

As travelers increasingly view shopping as an integral part of their vacation experience, it is imperative for hotels to reimagine their retail offerings, curating a hyper-focused selection of accessories that not only reflect the brand but also speak directly to the desires of their guest base.

By transforming their gift shops into immersive showcases of local craftsmanship and distinctive luxury, hotels can elevate the overall guest experience and leave an indelible impression that extends far beyond their stay.

  • Transforming a retail space into a captivating boutique goes beyond simply selling products; its’ about crafting an immersive brand experience that connects with every visitor. By implementing innovative design concepts, your boutique can evolve into a true embodiment of your brand identity, inviting customers into a realm where every element reflects the essence of what you believe in.

  • Understanding your boutique's location and competitive landscape is crucial for success in the retail world. It's not just about whether you're in an ideal spot or whether your store stands alone; it's about knowing how your customers discover your store and what type of establishments surround you. Are you nestled in a resort area, catering to vacationers, or are you in a seasonal location, adapting your offerings accordingly? By comprehending your competitive landscape, you can identify opportunities to diversify your product categories and cater to specific needs. Furthermore, determining if your store is a destination spot helps shape your marketing strategies and enhances your overall brand experience.

  • Visual merchandising plays a pivotal role in creating an inviting and captivating retail space that leaves a lasting impression on customers. The entryway serves as the gateway to your store, offering the first opportunity to make a memorable impact.

    With up to 90% of customers forming judgments within 90 seconds based on color and window displays alone, the importance of a well-designed storefront cannot be overstated.

    By carefully curating elements such as clear signage, cohesive color schemes, and eye-catching statement pieces like unique artwork or thoughtfully arranged displays, retailers can draw customers in and pique their curiosity.

    Window displays, in particular, hold immense significance, acting as powerful marketing tools that showcase the essence of the brand and entice passersby to step inside. Decorative elements and props play a vital role in creating an immersive experience, while regular merchandise updates, both in the windows and throughout the store, keep the space fresh and engaging. Ultimately, effective visual merchandising reflects the brand's aesthetic and values, providing customers with a cohesive and memorable shopping experience that encourages repeat visits and fosters loyalty.

  • As a buying agency, Just North understands the importance of offering a highly curated assortment of products to retailers. We recognize that procuring the right mix of products is essential for creating a unique and compelling shopping experience for customers. By partnering with us, retailers gain access to a meticulously curated selection of merchandise that features local artisans from their community as well as sought-after emerging brands that align with their store's aesthetic. Our extensive network of brand relationships, cultivated through years of attending trade shows and industry events, allows us to source exceptional products and introduce retailers to new and exciting offerings without the need for them to navigate these markets themselves.

    Additionally, our deep-rooted understanding of market trends enables us to anticipate seasonal demands and curate collections that will captivate and engage customers, ensuring that retailers can consistently offer an enticing array of products that reflect current tastes and preferences. Ultimately, our curated assortment service provides retailers with the opportunity to elevate their offerings and enhance their overall brand experience, driving customer satisfaction and loyalty.

  • Just North Design's Lori Kenig Slater is an Award Winning Product Developer. Lori is also experienced in the curation of Custom Branded Products through her role as co-founder, Creative Director and Lead Designer of In2Green, where she led custom and private label projects for clients including Pottery Barn, Mark and Graham, Republic Records (Universal Music) and Luxury Resorts ranging from Paws Up Resort and Made in Jackson Hole to Bishops Lodge, an Auberge Resort.

    At Just North Design we are able to source unique custom products for our clients, spanning one of a kind collaborations with artisans to private label and branded items.

images: top and bottom Bishop’s Lodge Auberge Resort featuring an in2green custom bed scarf.